1 reviews | Active since Jan 2017

23 Jan 2017, 16:58

Telkom has the worst customer service!

<p>I have been trying to connect my telkom line for the last month now. I first started by applying online, I received no response. After 2 weeks of waiting I tried to phone the ridiculous almost impossible to reach frustrating "customer service" line. After 6 attempts after listening to endless recorded instructions that ends up either cutting you off or just keeps you waiting and waiting..... And waiting. Eventually I got through to a telephone operator. She took down my details and assured me someone from telkom will be in contact with me in the next few days. Well obviously that didn't happen. And a week later I phoned once again. </p> <p>But to my horror I had to again phone several times before I got through to a operator. Again I explained my situation and she told me everything is in order, someone from telkom will contact me in the next day or so. Well 3 weeks later. And I'm still waiting! So I tried again phoning the telkom line this afternoon, almost 1 hour of dead ends I still have not managed to speak to anyone. So frustrating! Telkom are you joking?! </p> <p>Now how am I supposed to do business with a company like this? It's really pathetic. </p> <p>Telkom sort out your customer service! </p>

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Replies (1)
Telkom
Telkom's reply24 Jan 2017, 09:12
Official

Thank you for making contact with us.

Please privately reply with your Id number so we can follow up with our team.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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