Telkom has the worst consults!

I wanted to take a phone from Telkom. First call happened on the 17 of September and was told my device will be delivered a few days later. Nothing was delivered and then I called them a week later to follow up, only to be told that my order was incomplete. The consultant stated that she will escalate to the consultant and Manager to follow up and possibly request that they cancel it. Last call I made was on the 6th of October and was told my old oredr had not been cancelled and therefore new consultant could not place a new one. They failed to let me know that they did not have any stock on the device that I had order. Today, 10/10/2025, I called again to follow uo on the cancellation and I spoke to Xolane from new sales, who by the way dropped the call on my ear without assisting me. This literally pushed me to the edge as already I was not happy with the service provided and he had to be that unprofessional! I am done with this and do not want anything to Telkom and its untrained consultants. My sincere apologies to Lihle who was the last one to assist me as she got me aleady gatvol.