Telkom, has the poorest service ever

I ordered a mobile contract which consists of a modem and data on the 22 January 2019, and I was promised delivery 3 to 7 working days from the day. Three working days later, only the sim card arrived. I called the call centre to inform them of this error on their side, only to be told I received the wrong data plan as well. After several calls and being taken from pillar to post by their consultants, who seem not be too clued up on their own products and several promises of the matter being escalated, I get the router and a new sim card today (20 February 2019) only. I call them again, to activate the sim card or contract, they now tell me that I have to wait 7 working days for activation......which to me seems absolutely ridiculous, and I explain this, to the lady consultant , "I have been waiting almost a month for this, surely this matter should be escalated", her response was, "it will not help to escalate the matter, as it is normal process and we have been told to inform customers, that their wait will be 7 working days"..........its a circus shame.