TELKOM HAS THE MOST PATHETIC SERVICE.

A big business like telkom no one would ever expect pathetic service like l did. Towards the end of Feb 2019 l received my wireless landline phone delivered by telkom via a courier company. In April the phone goes dead. I take it telkom in the Phoenix plaza the agent takes it in for repairs. After 3weeks l go to the store to find out progress of the phone the agent apologises and says the phone returned from repairs a while and they apologize they didn't inform me timeously. Took the phone home not realizing that the agent did not return my delivery note. August the phone goes dead again. Take the phone back to the telkom plaza they refuse to take the phone in for repairs without a delivery note tried to explain to the agent that the delivery note was not returned she refused to listen or assist me in any way. Her solution to my problem was l should put my sim card in another phone. Then l called the manager of the store she said l must call the courier company to get a duplicate copy the note. That took like another 2weeks. Got the delivery note l call customer care the agent says they will log a fault for someone to collect the phone and replace the phone. She didn't want to give me a reference number because she said she did not log a fault A week has passed nothing happened l called Customer care a different agent spoke to me said sorry there is no such as a technician would not come out l must take it to the nearest store. I take the phone to the Telkom in cornubia and the agent at the store says they cannot take they phone for repairs because the phone was delivered to me.

I call customer service once again refused to speak to an agent this time but requested to speak to a team leader. He listened to what transpired took my contact details and to date I'm WITH A DISFUNCTIONAL LANDLINE AND NO FEEDBACK FROM TELKOM.