NP
Nadine P

1 reviews | Active since Mar 2016

16 Mar 2016, 11:32

TELKOM HAS THE MOST PATHETHIC SERVICE

Telkom is a disappointment by note. I have a LTE line with them which i pay R699 every month.<br> Last month I called in to enquire about a debit order change and was told my account will be double debited if i do so. I specifally asked the conultant to NOT change my debit order and continue with my normal date.<br> They have double debited my account this month and when you call in they put you on hold for 15 minutes , I was then told that the system shows I requested for a debit order change. I asked them to review the call and refund my money. The lady on the phone says that will make my account unstable. THIS IS TELKOMS FAULT AND THEY CAN NOT EVEN RECTIFY IT. Worst internet provider in terms of customer and technical service. I will make it my duty to prevent as many people as possible from signing up with telkom.

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Replies (1)
Telkom
Telkom's reply16 Mar 2016, 13:49
Official
Hello Nadine1411,

Thank you for making contact with us and bringing
this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.

***

Regards
Keagan
Telkom Social Media Team