TELKOM HAS TERRIBLE TURN AROUND TIME AND MAKE EMPTY PROMISES

<p>My line was struck by lightning 2 months ago and it took telkom almost a month to come out and fix the issue. Also now that the line is fixed I have another issue where the line is really unstable and also I have high latency and MWEB has a assured my that the problem lies with Telkom and to be honest I believe them because when telkom came out to repair my line after the second time the lightning struck it they made all kinds of promises to go to the exchange and make sure that the line is stable and the port is okay. My guess is they never did this and I am now still stuck with bad internet. The only time I am able to use the internet is either after 12 at night or just before 9 in the mornings. the rest of the day the internet is slow and latency is really high. Im sorry but I do believe that Telkom is a waste of time and that they are enjoying the fact that no one can buy out the lines they own and it gives them satisfaction to watch their clients suffer because they know that they have nowhere else to turn to. Myself and mweb has tried to rectify this issue for almost 3 months now and telkom has still not made the effort to send someone to the exchange to check my line.</p> <p> </p> <p>But this is how I have come to learn Telkom everyday I hear about people having really bad experiences with telkom and it saddens me to think we rely on these people to provide us with stable and well managed internet, when the help desk cant even pick up the phone within the first hour and when they do pick up the phone you sit on hold for another 2 hours.</p> <p> </p> <p>It makes me sick to my stomach and this we dont give a **** additude that Telkom has needs to change because the better they work the less people will complain.</p> <p> </p> <p>I hope someone at Telkom reads this and I hope they feel ashamed of themselves I am sick of having to deal with people who dont want to help. I mean its really simple right, fix my line and I am happy. Go to the exchange if you say you are and dont just leave a client hanging.</p> <p> </p> <p>I hope this reaches someone and that my issue will be resolved otherwise I might just have to get in touch with the big bosses at Telkom and complain until something gets done. Today it seems like that is the only way you get things done.</p> <p> </p> <p>As they say "the squeaky wheel gets the oil"</p>