1 reviews | Active since May 2022
TELKOM HAS TERRIBLE SERVICE! WHERE THEIR STANDARDS?
I would give you less than 1 star if I could, I swear to god you don't deserve even half a star.
They were supposed to install our WiFi two months ago but nobody showed up. We called and they said they already installed it and have been billing us for 2 months. We said that's wrong and ask them to come, had to wait another 14 days. They finally showed up and said they'll give us two months credit, because they billed us for two month's WiFi, without us actually having the WiFi. The first month use went fine and got the first month credit but then they switched it off on the 2nd month and demanded we pay them. We said we still have one month credit left but they said we still need to pay. So we did and now it's been a week without WiFi since they've switched it off and after we paid them. We've physically gone to Telkom 4 times now and every time they say they've sent in a request for technical support to contact us in 15 minutes. Nobody has made any effort what so ever and the problem is we signed a year contract. Every time I want to call and reach someone at Telkom I have to spend R100s of Rand's and hours of waiting on the phone to talk to someone that end up not being any help at all. So it's going to be a year of this nonsense. Can't wait for it to be over and switch internet providers ASAP. This is utterly unacceptable.
