Telkom has ****** us enough

We have 3 contracts with telkom due to covid 19 we didn't have finances to pay our accounts but made a way to get them paid after the 1st month we sent them all the documents made arrangements to pay after wasting numerous hours on the phone trying to get a hold of them we thought the consultants had fixed our queries till 3 days ago they cut our lines saying that the consultant that helped us never put through all our documentation and that they will fix it and reconnect our lines within 24 hours day 2 goes by still nothing day 3 goes by we call them and they say that we must pay half of the bill now for them to reconnect and they will take the rest of it on the 5th ( our billing date) so what is the use of making payment arrangements if we must still pay the whole bill if we have the finances we would of paid the bill up front why is telkom debiting on the 15th and 25th who is going to pay those bad debits who is going to fix our problem cause the data we get is finished before the 15th of every month and we dont even use it if this is the case the we rather expose telkom for sending us Bill's of other people's accounts( that is personal information) thinking that it is ours we have enough stress as it is I am sick at home my partner has all the information of who she spoke to all the times waiting to speak to someone and it goes to an mtn voicemail box we are always getting the run around when it comes to getting the right service but when they want their money their on point even sending other people's Bill's to us so they can get payment they said they have been trying to contact me (on the phone which I am using now and have been using for over 2 years now but they can't get a hold of me) but apparently can't get a hold of me to tell me my account is in arrears they said they couldn't get a hold of me so they cut my lines so what were they doing everytime my partner called I have a funeral to stream today if my line is not up and running I will take telkom to court cause now I've had enough I dont get paid to do their job we pay for a service that we are not getting we did not ask for the covid 19 but we still kept to our word of paying and coming we are not getting the service and we are getting debited on dates that they are not supposed to debit on this is not the first time they have done this and I think this is final I know I'm not the only one who has complaints about them so I and everyone who has a problem will take every step to make sure they know we mean business if our problems are not fixed.