Telkom has repeatedly **** to me

On 20 January I phoned to order a home fiber package. I was told that they would do credit checks and that if all was in order, I would have internet within 14 days. I stressed that this was very urgent as I work from home full time. I was assured that 14 days would be the maximum. Note: When doing the verification on the phone, telkom had my old address and old cellphone number on record, as well as my old email address. I updated everything with the agent.

I called on 30 January (10 days later) to follow up because I heard nothing back from Telkom. They advised me that they were still to do the credit check. I told the agent that this was very urgent, I work from home so it's vital that I have internet. She said she would make a note on the system to indicate the urgency of the request. She said I should phone back on Thursday to follow up. Note: they again had the WRONG details when doing verification, despite having updated it with your agent.

I called back again on the 31st, because this is a very urgent request, and was told that the deal was now in "negotiation" - I asked what this means and was told not to worry, that as soon as it's done it will be changed to "delivery" and then I would have a technician come to my home to do the installation shortly thereafter.

I called back today, and the consultant told me that there was a "technical issue" with the order, and that he had to relog the entire order. He has now apparently done this, but I have received no confirmation that it has been done. Note: The agent had the WRONG address when doing verification. So I really wonder, what address was my initial order placed under. Note: HE DID NOT PLACE THE ORDER LIKE HE SAID HE WOULD, SEE BELOW

We are now reaching the 14 day mark, and I am told that I need to wait until Monday before I get further feedback.

I understand that there are SLA's and agreements between suppliers, and much of this is not in your hands since you are supplying this over metrofibre infrastructure, but at this stage I feel like I am being messed around.

I called metrofibre today to ask about this technical issue that telkom spoke about, they told me that the issue is on Telkoms side. I asked them what will happen now, and they said telkom should redo the order and then once they recieve it, it will take another 7 days.

So I called back to Telkom, and spoke to Prudence. She has now told me that my initial order was cancelled because I allegedly did not submit documents. Noone asked me to submit documents. I have not recieved a phone call or an email. I would have sent them immediately. Yet, on the system, someone left a note to say that they requested the documents and that i did not reply. I asked Prudence to confirm, where did they send this document request to and she coudnt tell me. Someone at Telkom left a fictitious note saying that they tried to reach me, when they didn't. So I asked Prudence about the new order that the agent above said he put through for me. She said she could not see another order. So this means, that that once again your consultants did not do what they said they would.

I asked her what the next steps are, and she said she will relog the order and it will take 7 to 14 days. I told her that this was not acceptable, and that I needed to speak to a manager. She tried to find a manager but said that because everyone leaves at 6 that there is only one manager and that they can schedule a call back.

I am at a complete loss for words. I am still waiting for the manager to call me.

So at this point, I am literally back at square one. I am pretty sure that Prudence has not placed the order again. And no manager is contacting me.

It sends the message loud and clear that I must take my business and go away.

This is a disaster.