Telkom has proven to be very unreliable!

I registered a fixed line contract with Telkom. The technician came to install the line on the 21st of April 2016 and he informed me that there is an issue with the exchange equipment, thus we could be able to make use of our Wi-Fi as a result. I have tried to contact Telkom on numerous occasions and I get the same response: "wait until you get an sms and they will dispatch someone". To date, we are still waiting for the so called sms. We need some serious competition in the data space so that we can reduce the reliance that we have on companies that do not make their customers a priority. Telkom as a paying customer, I feel that I deserve the services that are due to me.