Telkom has poor service delivery!!????

I app**** for a new mobile contract on 12th of July. But I still haven’t received the device nor any updates as to what’s happening. I’ve contacted them numerous times through email/social media platforms still no response from any of the agents, as from the call center they’d say they forwarded my issue to the Management Back Office to track my order. I should be expecting a call from an agent in the next 72 hours..how do these folks operate exactly? Or maybe they are short of agents? Who do I really need to get hold of?