Telkom has pathetic service

To whom it may concern I'm here to display the pathetic service I'm receiving from tellom. I've app**** for an 4meg adsl line in may 2020 and upgraded to 10megs a month later and in August 2020 I had a issue with the line so I called and they sent someone to check it up and the technician said to me that I'm on a 4meg line and I'm paying for 10megs so he called the office and he upgraded me to 10 megs and said to me I needed to call technical support and ask a refund which I did and also asked the lady for a reference which she said I needed to call customer care and they will pick up a reference when I did 3 months in a row I finally get feedback they need a reference number in order to rebate me which again I'm fooled my telkom agents. Last week I had a problem with the line being unstable so I did call telkom they sent a technician and he said the line is unstable cause of covid ...I dnt see how the line is effected by covid ad he called the call center and the lady said we are on a 4meg line so then he dropped us back to 4megs and I needed to go to gateway telkom to sort the billing out which I did on sat and the lady said that I'm on a meg line and only technical can help so she sent a call back for technical to contact me which they did 2 hours later and whilst on the phone the call drop the agent didn't bother to call me back and I'm still sitting with the same issue cause there's no one to help me. Between telkom customer care, technical and Openserve no one is available to assist to resolve the issue once and for all very disappointed

Regards Tanuja pillay ***