Telkom has pathetic customer service

I have reported a fault on the 7 December 2018 reference number ********** 8 telkom advising that I have no landline service as I can't receive make calls from my landline ********** 803 and I have no internet service as well. Everytime I call telkom the consultant advises that they are waiting for authorization from a supervisor. How long does it take to get authorization from a supervisor as it seems that no authorization is given which is Bull****. I want this to be resolved asap and refund given to me. Uptil now nothing is being resolved.