TELKOM HAS NOT SOLVED MY PROBLEM

Telkom has not had the decency to come back to me regarding my query, all I keep getting is a bunch of people with attitude. please refer to my previous query under reference SM151925. I called their call center and spoke to a rude lady called Vuyo who kept me on hold for over 10-15 minutes until i dropped the lineall because I was asking to speak to a manager , she has no empathy nor customer service skills something Telkom should train their consultants. I think they have the worst customer service out of the companies I have ever dealt with. to date I am still awaiting Technician for my internet connection.