Telkom has not responded to a fault

Item: Telkom
Rating: 2
Author: Adriaan S

Telkom Line fault(591CTK301115) was logged on the 29 November 2015 as of yet I have only received 1 sms reply that its with technical repair division. I have also escalated this 3 times and to date still I have no response from telkom.im paying for something that has not been working for 21 days. this is unacceptable

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Replies (1)

Telkom's replyOfficial

21 Dec 2015, 10:14

Hello Adriaan1984,

Thank you for making contact with us.

please be assured that we have sent your query to our Technicians for their attention to assist in resolving your query.

Your reference number:SM180121

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team
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Telkom's reply21 Dec 2015, 10:14

Official