Telkom has not resolved my issue

<p>After I complained on this platform Telkom(Lindani Shusha) came back to me without a solution. He/she gave me a reference number and a URL that i could not open. I responded to say I was still waiting for my itemised billing and til today I am still waiting. Now they send me a bill of over a thousand rand with no answers as to how my data was depleted, and I am expected to pay it.</p> <p>Is this what you call servicing a client? Is this how we are treated once we sign a contract, is it because you know we have no way out of this binding obligation?</p> <p>Well I will not rest until I get an answer to my query, if there is no answer then just reverse the charges and start billing me correctly and stop claiming that I used up my data without telling me how and when.</p>