Telkom has not resolved my accounts query

A few months ago I went into a contract with Telkom for an ADSL Router. There were numerous hiccups with getting the right one delivered to me but being the optimistic person that I am I over looked this incompetence. <br> <br> However on the 1st of December 2015 Telkom debited R1081 off of my account sighting \Contract cancellation fees"I immediately called them to ask what this was in connection to and was told the matter would be investigated and concluded in 72 hours. Two days later I called again and was barely assisted. I was told my query had fallen through the cracks and that they would escalate it again and they requested a further 72 hours. Yet again two days later I called their ever busy call centre and was told the matter was still under review. <br> <br> 14 days subsequent to my initial query and Telkom has not once called/texted/emailed to let me know what the status quo on my query is.<br> <br> This is a lot of money that they are cheating me off and they don't even have the deceny to give me status updates!!<br> <br> I am very unhappy about this treatment and given a second chances I would not enter into an agreement with Telkom."""