Telkom has not provided the ITC number, bad customer service and empty promises

I am so saddened by the customer services provided by Telkom. my phone was ****** close to three weeks ago, I called Telkom to get it backlisted and get the ITC number needed to open a case and make a claim with the insurance, instead I have spent hundreds of rands on the phone everyday, on hold and with agents who have promising that I will get the ITC number within 3 Hours , 3 weeks later it is still the same story. The insurance has a clause that the claim must happens in 30 days. This delay is really costing me my phone back. In this situation there has been empathy.Do not take out a Telkom contract, it is a trap.