Telkom has not fixed the underground cable yet

<p>This is absolutely pathetic from Telkom. My previous complaint has still not been resolved. When is Telkom planning to fix the underground cable? See copy of my previous complaint below and the responses from Telkom and then nothing followed up. I've called Telkom 10210 various times with promises to call me back, but nobody called.</p> <p> </p> <p>"<strong><em>New line not working and waiting for adsl comnection</em></strong></p> <p><strong><em>I app**** for a newline. Worked for a day after installation and then went dead. It's been two weeks and still not reconnected. Technician couldn't fix so he handed over to technical. I am also waiting for the adsl to be connected. Absolutely pathetic service from Telkom.</em></strong></p> <p><br /><strong><em>Jan 25, 2017</em></strong><br /><strong><em>3 weeks ago</em></strong><br /><strong><em>Official business reply:</em></strong><br /><strong><em>Thank you for making contact with us.</em></strong></p> <p><strong><em>Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.</em></strong></p> <p><strong><em>Your reference number is AI ********** </em></strong></p> <p><strong><em>We apologize for any inconvenience caused.</em></strong></p> <p><br /><strong><em>Regards,</em></strong></p> <p><strong><em>Busi</em></strong></p> <p><strong><em>Telkom Social Media Team</em></strong></p> ********** <p><br /><strong><em>Feb 8, 2017</em></strong><br /><strong><em>1 week ago</em></strong><br /><strong><em>mr2302:</em></strong><br /><strong><em>Wow, I received an email from Yazied Salasa asking for the affected number. I immediately sent the number " ********** 828" via email, but still the line is not fixed. I phoned Telkom 10210 and ws told that the cacle is damaged. I asked for a senior person to call me, but still not received that call. Maybe it is time to look at another service provider becuase Telkom really doesn't give a damn about it's customers</em></strong></p> <p><strong><em> </em></strong></p> <p><strong><em> </em></strong></p> <p><strong><em>Good day ,</em></strong></p> <p><strong><em> </em></strong></p> <p><strong><em>Please send us the affected number and we will assist thank you</em></strong></p> <p><strong><em> </em></strong></p> <p><strong><em>regards</em></strong></p> <p><strong><em> </em></strong></p> <p><strong><em>Yazied Salasa</em></strong></p> <p><strong><em>Ops Specialist: Social Media</em></strong></p> <p><strong><em>Division: Customer Services-SOC</em></strong></p> <p><strong><em> </em></strong></p> <p><strong><em>Tel: 081 180 /10210</em></strong></p> <p><strong><em>2 Jetty Street</em></strong><br /><strong><em> ATE building Fores****</em></strong></p> <p><strong><em>Corner of Lower Long St & Wharf Street</em></strong></p> <p><strong><em>Cape Town"</em></strong></p> <p><strong><em> </em></strong></p> <p> </p> <p> </p> <p> </p> <p> </p>