Telkom has not closed account since July 2015
In July 2015 my grandmother moved out of her private room to a shared higher care room at her old age home.<br> <br> My mom went to the Telkom branch at Middelburg Mall no less than three (3) separate times trying to close this account, with no success. She repeatedly tried to phone them on their land line, with no answer even after letting it ring for more than 5 minutes.<br> <br> My mom proceeded to sms Telkom on their 30591 number, also three (3) separate times. They responded nine (9) separate times to these sms' with the following message
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
18 Dec 2015, 14:18Hello sarah.vdw,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
A cancellation form can be obtained from
http://www.telkom.co.za/today/media/downloads/42546_Contract__Service_Cancellation_form_F_2_pYj480J.PDF
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM179525
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
A cancellation form can be obtained from
http://www.telkom.co.za/today/media/downloads/42546_Contract__Service_Cancellation_form_F_2_pYj480J.PDF
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM179525
Regards
Narriman
Telkom Social Media Team
Telkom's reply18 Dec 2015, 14:18
Official
Hello sarah.vdw,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
A cancellation form can be obtained from
http://www.telkom.co.za/today/media/downloads/42546_Contract__Service_Cancellation_form_F_2_pYj480J.PDF
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM179525
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
A cancellation form can be obtained from
http://www.telkom.co.za/today/media/downloads/42546_Contract__Service_Cancellation_form_F_2_pYj480J.PDF
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM179525
Regards
Narriman
Telkom Social Media Team