AS
Anton S
1 reviews | Active since Jun 2014
17 Jul 2018, 07:29
Telkom has no support inplace
I upgrade from 10mbps speed to 20mbps. Wish i never did. They billed me for the full package and not the discounted amount of R1008. Also ever since i moved to the 20mbps the speed was always syncing at 14mbps. Asked for 3 weeks ever week i asked for a port sync. I have logged 3 issues on the 7th of July. still up to today no one has contacted me or even worked on ********** 7, ********** 9 or ********** 4. status on these is "logged". again i get billed incorrectly. R1711.89 instead of R1008, shocking!
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Replies (3)AS
Anton S's updateReviewer Update
24 Jul 2018, 23:13#SocialMediaSpecialForcesTeam you call yourself SpecialForcesTeam, yet a week has passed and still nothing has been done to resolve my network speed issue or correct my bill!! the word Pathetic is to kind to what service i am getting. i want answers by Friday 27th no excuses. i will not accept this months incorrect billing...again.
AS
Anton S's update24 Jul 2018, 23:13
Reviewer Update
#SocialMediaSpecialForcesTeam you call yourself SpecialForcesTeam, yet a week has passed and still nothing has been done to resolve my network speed issue or correct my bill!! the word Pathetic is to kind to what service i am getting. i want answers by Friday 27th no excuses. i will not accept this months incorrect billing...again.
AS
Anton S's updateReviewer Update
06 Aug 2018, 10:27Yet again. No contact made. My issue is still on going. How much does telkom care about their customers? Or am I just a number to to you?
AS
Anton S's update06 Aug 2018, 10:27
Reviewer Update
Yet again. No contact made. My issue is still on going. How much does telkom care about their customers? Or am I just a number to to you?
AS
Anton S's updateReviewer Update
06 Aug 2018, 20:02Still nothing. No response from telkom. No one gives a **** there about their customers. If they do, clearly I'm not seen as one. When will I get an answer telkom? When will my issue be resolved? What SLA DO YOU HAVE IN PLACE WITH? why does your customers have to get to this level of disappointment and yet still no care in the business?
AS
Anton S's update06 Aug 2018, 20:02
Reviewer Update
Still nothing. No response from telkom. No one gives a **** there about their customers. If they do, clearly I'm not seen as one. When will I get an answer telkom? When will my issue be resolved? What SLA DO YOU HAVE IN PLACE WITH? why does your customers have to get to this level of disappointment and yet still no care in the business?