TELKOM HAS NO SERVICE

I have had no Internet for 8 days I have logged numerous calls Even been told my router is faulty and bought a new one at the Telkom store I HAVE NO INTERNET AND NO ONE CARES All I get is: Your fault has been escalated and someone will contact you NO one calls NO one cares How is this acceptable? Everytime I call in requiring I get told my ref number states that the issue has been resolved HOW IS THIS POSSIBLE