TELKOM has NO SERVICE

Good day. I am totally shocked at the lack of service once again from Telkom. I was not aware that my account was outstanding as my invoice did not state that. Subsequently my line was cut. I spoke to ********** on Friday and she said I must email her proof of payment. I made the payment on Saturday morning first thing and emailed her as per her request. I still do not have access to my internet due to the line not yet reinstated. My internet is my life line as I work from home. I called once again a couple of minutes ago and got told a different story and was given a different email address to send the proof of payment to, and was told it will be reinstated in 2 hours. But guess what, that did not happen. I then phone again and this time was told that only the system can reinstate the line and it doesn't matter if i send proof of payment because that won't help. I asked to speak to someone higher up and was put on hold for more than 5 minutes. And guess what again??? As i was told i will am going through to the supervisor...the line went dead. This is absolutely ridiculous!!!! The number in question is 021- ********** . The owner of the line is Neville Lloyd. You can speak to his wife - Julia Lloyd on ********** 657 THIS IS URGENT AS I WORK FROM HOME AND CANNOT BE WITHOUT INTERNET.