Telkom has no respect for deceased and their families

My mother passed away n 25 September 2021. We have requested cancelation on 29 September 2021 from Telkom Direct Stellenbosch (Eikestad Mall), reference number ***. We have received confirmation from Chiquita Arendse(Moses) from Telkom Direct Stellenbosch that the request was received and would be processed. The monthly fee is, however, STILL deducted up to today. Since we have followed process to cancel the contract with proof of death and received confirmation, this constitutes *****. We will be taking legal advise on how to take this further against Telkom. It is atrocious that we have to go through this administrative mess during our time of pain. Telkom seems to be showing their lack of ethical behavior and greed.