Telkom has no processes and *********** staff!!

Im extremely upset with Telkom! I moved to my new home and wanted to move my services to the new home. I called in and was told the area I am in has fibre only and I was on an older Adsl Package. I asked to upgrade and moved, I was advised that there is no fibre packages in my area for Telkom. And i should cancel my services and take a new package when Fibre is available. I went to the store and was told it will cost me thousands!! And I should have told Telkom at point of Sale I was going to move!!! How ridiculous is that! How would I know if Life causes me to move homes! I asked for a complaint, they gave me a number to call. I called and spoke to 2 people, 1 person transferred me to sales to see what packages are avail after me saying I have done this. The next person was unwilling to help and kept saying they in sales. i asked to speak to a manager and I was transferred back into the queue! I want to log a complaint! It is impossible to do so with Telkom! The service is disgusting and the staff is ***********! Why should I pay thousands to Telkom to cancel when you can not provide me with services at my new home! Why should I be penalized because I needed to move homes!! Im so upset, Im out options on resolving this. And the internet is not working since 18/04/22, i keep calling only to be told there is an outage. No outages on Telkom site in that area!!

I have had enough with Telkom! I just want to cancel and never deal with them again!