Telkom has no loyalty

Around the 22 December I app**** for 10meg ADSL line, which was approved and I was advise it would be installed within 7 to 10 wprking days. Today I called Telkom as I have not received any feedback since from Telkom.. 1st consultant said Telkom is not offering ADSL line anymore so I asked why I was not informed so he responded a letter will be sent to me. I called back as I was not happy with this. I spoke to another guy and he explained they are laying new copper cables and this affects all the companies offering ADSL. Ok so I accept and ask what is Telkoms customer service solution he said the only other option is LTE capped and I said I want uncapped for a reason and he responded well MTN, Vodacom and Cell C also offers these products. I asked when will this problem be resolved he said he does not know. So now I have 4 lines with Telkom and for WIFI they referring me to the competitor wow awesome service from Telkom... This is after calling in twice to conform everything is in order and being advised twice all is in order. Telkom is quick to phone to sell aditional services but can even come up witb a solution for the problem at hand so the way I took this is that i can f@#$% off. Telkom I am so disapointed as I really needed this A.S.A.P. and all am told is look somewhere else... so yet again another empty promise from Telkom. Please tell me how is something approved and then cancelled without a alternative option and without advising the customer.