TELKOM has no issue charging you for their own *********** EMPLOYEES!

Staying true to the *********** nature of Telkom. Everything has to be a struggle. You have no problem invoicing customers for months of NOT using your service because TELKOM EMPLOYEES failed to do the thing they get paid to do. It's ridiculous. A line cancellation was placed on 27 July and never sorted by Telkom. Of course I got charged for the months that the line was active because Telkom didn't process the cancellation and ironically couldn't communicate any issues. After FINALLY getting the line cancelled which took another 2 - 3 calls. I logging a billing dispute, I was told to call back in 7 days by Xolani - which I did. The matter was escalated. I was then told it takes 7 - 14 days and I contacted you on 29 October. I was told the matter had been escalated AGAIN and that on Friday, 2 November I would receive an SMS from Telkom confirming that the dispute had been resolved as it was an error on their side. I didn't receive the SMS, I contacted customer care AGAIN and spoke to Xolani who was only capable of escalating the matter until I told him to get someone that could help me. I had to hold for Sive, the supervisor, that told me that the matter had been resolved but that no communication had been sent to them and that the person who was supposed to contact me (or whatever the hell excuse she used) didn't do their job and that they would need to be reported to their Supervisor. Again incapable of assisting me by getting this dispute sorted. I insisted that it be sorted by the end of the working day and well here we are, Saturday. No SMS, no call, the same unprofessional and *********** service I have had to deal with for the past few months. Well done Telkom, your hellish reputation and poor service exceeds all expectation.