Telkom has no interest in their customers

This is a review of Telkom, but more specifically the shop at Baywest Mall Port Elizabeth. My mother's pay as you go landline was suspended due to the fact that they said there weren't enough credit on the account when they deducted the annual line rental. We phoned them and was told that we can recharge and the line would become active again, but trying to do so the line would not recharge. We had to drive 90km to Port Elizabeth to go to the store since we were told we needed to get a new Sim card for the phone. At PE my mother was told that the line could not be reactivated and were told there's nothing they could do about it and that she had to call the telkom call center to get her money back that she spent on the recharge voucher. Since it is impossible to call the telkom center from anything other than a landline, I went back there with my mother to try and sort things out. I was told that I could not enter the store with my mother since they only allowed 1 person in at a time. My mom is 77 and struggles with technology. I could see her struggling inside the shop where they eventually just left her to speak to a call center operator. She was struggling to write down info that was given to her since she had just one free hand, and I was still not allowed to assist her, even though there were no other customers within 5 meters of her. The arrogance and incompetence of the staff was staggering, and there was absolutely no effort made to try and keep her as a client. Their answer to everything was simply: "sorry, that's just the way it is and there's nothing we can do about it" I've always known that telkom sucked at customer service, but this was a new low for even them