CJ
Christiaan J

1 reviews | Active since Aug 2012

15 Feb 2016, 17:35

Telkom has no idea whats going.

I changed over from Mweb to Telkom due to pathetic service from them. Had internet from Telkom for 8 days when they switched it off.<br> On enquiring as to why its switched off, their reply is that the account is overdue, next day I contact Accounts and they say my account is fine. Then I contacted support who told me the line is okay now, upon arrival home I found internet is still off, I contacted support again and they said my line is missing. Next day contacted again and they said Line is broken. Called again today, now my line is suspended by Mweb. Contacted Mweb and proof that line is in Telkoms Side was sent to me. On the line with Telkom now as I'm writing this and no one can tell me what the problem is, its just not their problem.<br> <br> I refuse to pay the account sent to me today as I don't have Telkom service

0
Replies (1)
Telkom
Telkom's reply16 Feb 2016, 02:26
Official
Hello Scooby8005,

Your request is currently under investigation with our accounts department. Once resolved feedback will be provided

We do apologize for any inconvenience we have cause to you.

Regards
Nokubonga
Telkom Social Media Team