Telkom has no idea about service delivery

I moved house from KZN to Fairland 4 July 2014, I submitted a online request for line move before and after this date and received no communication from Telkom.<br> <br> The call center was contacted on 17 July 2015. There was no knowledge of the online request and a request as logged.<br> <br> After many calls to the call center promising escalation a Sms from Telkom as received to notify of a installation date on 11 Aug 2015.<br> <br> I had a Call from area office confirming an earlier installation appointment on 6 August 2015. There was a attempted installation on 6 August 2015. Technician said that the were no lines available and it will be referred to the Cable Section.<br> <br> Once again a Sms from Telkom as received to notify of a installation date on 14 August 2015, i then had a call from area office confirming an earlier installation appointment on 11 Aug 2015, another attempted installation on 11 August 2015. Same message as before, no overhead line available. <br> <br> No further communication from Telkom whatsoever since 11 August 2015 except a sms thanking me for moving the line. The line was never moved.<br> <br> I have been paying Telkom and my external service provider from begining of July with no service