MB
Madri B
1 reviews | Active since Feb 2013
09 Sept 2015, 11:24
Telkom has no feedback and NEVER RESPONDS!!
1. Phoned telkom to cancel a landline (May 2015)<br> 2. Got information at call center to e-mail to cancel the landline<br> 3. E-mailed<br> 4. Got no response<br> 5. Phoned call center (weekly), got hung up on after 30 min or more waiting period (from office line) of every phone call<br> 6. Emailed again to various e-mail addresses<br> 7. Complained on Hello Peter<br> 8. E-mailed again<br> 9. Tried a chat on telkom website<br> 10. Requested a call back on telkom website<br> 11. Still haven't gotten one single response over the past 4 months of doing all of the above<br> <br> Don't ever get any contract at telkom, for you'll never get rid of it!
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Replies (1)Telkom's replyOfficial
09 Sept 2015, 11:36Hello ma3b,
Thank you for making contact with us.
We really do apologise for any inconvenience caused.
Your query has been handed over to our Cancellations team for urgent assistance and feedback will follow.
Ref SM135520.
Regards,
Didi
Telkom Social Media Team
***
081 180
Thank you for making contact with us.
We really do apologise for any inconvenience caused.
Your query has been handed over to our Cancellations team for urgent assistance and feedback will follow.
Ref SM135520.
Regards,
Didi
Telkom Social Media Team
***
081 180
Telkom's reply09 Sept 2015, 11:36
Official
Hello ma3b,
Thank you for making contact with us.
We really do apologise for any inconvenience caused.
Your query has been handed over to our Cancellations team for urgent assistance and feedback will follow.
Ref SM135520.
Regards,
Didi
Telkom Social Media Team
***
081 180
Thank you for making contact with us.
We really do apologise for any inconvenience caused.
Your query has been handed over to our Cancellations team for urgent assistance and feedback will follow.
Ref SM135520.
Regards,
Didi
Telkom Social Media Team
***
081 180
