Telkom has no decency to inform their clients

I had a contract with Telkom for more than 4 years. I have paid all accounts upto date ( 31 May 2015) Cables was ****** the night of 31 May 2015/1 June 2015, and ever since we were kept in the dark by Telkom...many promises and a whole lot of lies.I paid June 2015 R64.15 for my last calls on my service. Now I got no service from Telkom since then. I phoned their technical department for assistance, but they say my service is suspended, due to non payment. I went to see them for 4 times, they informed me, Telkom in not planning on repairing any cables in our area....but I can apply for another service. I am being tracked by Durban call centre for arrears on my telephone account for a service I never had, and Telkom has a nerve to say, they are giving me a rebate on my account. A service I never got from Telkom. I want an appology from them I want my account correctified and I want compensation for al? my money spend to go to Cavendish Square, just to find out 4 months later, they wont do anything about our inconvenience suffered in the circumstances. I need my email address, because I render a community service to young people for a job and co ordinating for Santa Shoebox.