Telkom has no customer service!!!!!!! Stay clear!!!

Hello I called telkom on the 07/08/2019 regarding a suspended account, I spoke to gentleman who told me it was error on their side, the line will be reinstated after 4 to 24 hours, I waited till today. When I called Telkom a lady called Puleng answered, she had the most condesanding attitude I have come across. She told me that I needed to pay a lousy R100 to reactivate my services, that is ****, because Telkom failed to explain this to me from the minute they invoiced me, to the minute I called yerstaday. I asked her to explain to me why was I being charged the R100 because according to my knowledge I didnt owe anything.... She just started doing subtraction as if that's the biggest achievement in her life, I asked her to send me banking details she then hung up on me. I called again and spoke to Tebogo who helped me to understand and sent me all the relevant details. I asked to be transfered to the team leader of Puleng and guess what she was dealing with an escalation, I called after an hour guess what she said she will call me back when she isn't "busy", I still await her call. The call center gives me the runaround... So Nqobile Thusi (the team leader) and her agent Puleng are the reason why people shouldn't be sign any contract with telkom OMG!!!