1 reviews | Active since Jan 2015
Telkom has no customer service!
Hi,<br> This is my second complaint on the site about the same problem - My internet at home remains unoperational.<br> My first complaint was respinded to by Telkom with a promise to have someone contact me at 8pm on the day but no one did so... initial complaint (http://hellopeter.com/telkom/complaints/telkom-delayed-in-fixing-my-internet-at-home-agai-***).<br> I subsequently contacted the unresponsive 10210 on many occasions since but they could not assist me. In addition, they also promised to assist the following day but.... yet again nothing!<br> I persisted to call again but have now given up... this is after approximately 50 calls and wasting over 24 hours of my life waiting on the line of their call centre.<br> I still do not have my service working, nor have recieved any feedback from Telkom yet i have just been billed for a service i barely had available this month.<br> <br> I WOULD LIKE TELKOM TO REMOVE THEIR SERVICES FROM MY PREMISES AND WILL LOOK FOR A SERVIVE PROVIDER THAT ACTUALLY PROVIDES ME A SERVICE.<br> <br> PLEASE DO NOT GET YOURSELF ANY SERVICES FROM THESE GUYS... THERE ARE MANY OTHER OPTIONS OUT THEIR THAT IS CHEAPER AND LESS OF A HASSLE.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM83946.
We apologise for any inconvenience caused.
Kind regards
Zulfah Johaadien
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM83946.
We apologise for any inconvenience caused.
Kind regards
Zulfah Johaadien
Telkom Social Media Team
