TELKOM HAS NO CLUE WHAT'S GOING ON

I have been a client since 2018. I have a 4MB uncapped ADSL line at my residential address.

The initial installation was done at the house that I previously rented. After a few months, we moved to a different house, but in the same area. The line, upon request, was moved with no problems.

Now, about 12-13 months later, we have moved again to another suburb in the same town. I have requested Telkom to move the line to the new adress, but was informed that there is no connection point for a 4MB ADSL line, only a 2MB line can be installed. I, however, do not wish to downgrade my internet as this will cause an issue as my wife does alot of work from home and is in need of a constant internet connection.

I have phoned the call centre countless times and am being told something different each time I speak to someone. I have also gone into the Key west branch (Krugersdorp) and was also told something different than anyone else I have previously spoken to in this regard.

The big issue that keeps on arising with each conversation with ANY Telkom employee is that the line (account number) is linked to both our previous adresses, and due to this, they say they can't do anything to the account. They advised us to 'merge' the line to a new contract **** 10MB wifi), but they cannot do this due the abovementioned issue with the different adresses.

Now we have been paying the fee of R604 each month for a service we cannot be given. I am fed up with the terrible, non-existent service I have received in exchange for paying my account. I want this sorted out A.S.A.P or I will be forced to pursue legal action as you are in violation of our written agreement.