Telkom has no clue what Pro Rata means

<p>In mid-January, I contacted Telkom via live chat and went into the store to enquire about a date when I can renew my contract. On both occasions, I was informed that if I renew the contract before the end of the month I will pay 'pro rata'. A day after I could renew( i.e 25 Jan) I go to the Telkom store and I don't get the device that I want. They refer me to iStore. I then go to iStore sign the paperwork and I am informed they will call me to came and fetch the device within 5 to 7 working day. iStore the calls me to come and fetch the device on the 30th of Jan and I do so.</p> <p> </p> <p>On the 1st Feb I receive a statement from Telkom, I realise I have been charged double the amount for the device. I contact Telkom through their LiveChat , it is confirmed that I have been charge twice the amount for the device. I then enquire as to why I am charged twice the amount for the device, that its pro rata payment. I indicate that only one day was left before the month ends so I expected to be charged a days proportion. I am then told that's not how pro rata works for the device, for the device you pay for the full month even if it's a day before the month ends, I am then told to go to the store to takeup this matter.</p> <p> </p> <p>I had decided to stick with Telkom despite their poor coverage outside urban areas, I now sincerely regret this decision and I would not recommend Telkom to anyone ofter this. Not only do they have coverage issue worse of all their customer service is terrible and they glibly use terms such as pro rata without knowing what they me.</p>