TELKOM HAS NO CLUE OR SERVICE

I had a Telkom account and believed it was closed by their Galleria branch in September 2012, only to receive a call on the 19th March 2015 from a debt collection agency, VVM, telling me i have been handed over to them for non-payment of my Telkom account, well imagine my surprise when after so long i find this out from an agency, so here is the thing, the cell number used by the debt collectors, is the same number they got from Telkom, i still work for the same company, since 2011. So can someone tell me, WHY., i was never informed about this by Telkom????<br> AS MY NUMBERS NEVER CHANGED?<br> I will escalate this if not resolved as i am sure i am not the only one, and after the expose by Carte Blanche on ************ debt collectors, and Telkom inefficiencies in particular, I'm sure this will get traction.<br> <br> Telkom is not following the FSA guidelines, and this is just another example of inability to do a job, or unwillingness to do it, A PHONE CALL COULD HAVE SORTED THIS, INSTEAD I.M BLACKLISTED, THANKS TELKOM, I WILL SORT THIS, BUT DO MY BEST TO TARNISH YOUR REPUTATION, any way i can.