TELKOM - HAS NO CLUE OF CUSTOMER SERVICE

<p>I am writing to complain about telkom - 2 days ago i my servic e was disconnect after making 2 payments in July for the month of July. After holding on for almost 5 min i was transferred to a billing call centre where i was informed my service was diconnected because of an oustanding balance of R84. Firstly i never get my statements secondly i must always call in to ask for my billing and they have the automated billing where it provides you with your oustanding billing amount but when you speak to a consultant it is a different amount given to you all together. </p> <p> </p> <p>None the less i spoke to a consultant and informed them that my accounts stayed standard for the past 10 months on the same billing amount so each month i confirm oustanding amount by calling billing consultant and i make payment. The month of july an amount of R1500 was oustanding as told by the consultant i made the payment to them to the amount of R1500. My service was disconnected because i am R84 short . In other words the wrong amount from the billing department was given to me instead of R1500 it should you have been R1584. </p> <p> </p> <p><br />How was i suppose to know that R84 is till oustanding because they have given me the wrong amount. None the less of disputing the fact the lady informed me that i must go to post office and make a payment. I got in my car drove 10km to nearest post office and made the payment. I called this morning and asked them if they receivd the payment which they informed me it takes 48 hrs for reactivation . I was then informed by a genlteman in the billing department to please send through proof of payment to ********** and they will reconnect my service - i have done this and had to call billing department again where i was informed by another lady that sorry even if they do receive proof of payment they have to wait 48hrs to reconnect my service . Because apparently that billing department dont have telepone line where they can call me from so i have to wait for my 48 hrs to run out then the system will connect me automatically WHAT the hell!! Telkom you are not running a business but a CIRCUS!! completly disgusted .</p>