Telkom has no clue and prefers to lie to customers

My Telkom line has been out of order since the 6th Feb. It has been reported on the 8th and again on the 9th. On the 11th it was \escalated\" and on the 13th I was informed via SMS that it was in hand with the technical department. On the 16th it was escalated again an I was PROMISED that it would be fixed by the 18th at the latest. I tried escalating it again on the afternoon of the 18th but in true Telkom fashion one cannot dial their 10212 / 10210 lines from a cellphone. In desperation on the 19th I called Directory Enquiries who said that I should dial 081180 instead which is the Heita call centre. I called.. typed in my number to the AVR, hung on for 20 minutes then got through to someone who asked me for my number once more and then put me through to the landline fault reporting section. Again I typed my number into the AVR, hung on for 15 minutes and then got asked again for my number by the consultant who proceeded to \"check the progress\" whilst I was on hold... instead instead of going back to him I was automatically transferred to the Business lines section joining the queue and the stupid \"volume of calls\" message once more. F YOU TELKOM!!! Fix my damn line!!!"