Telkom has no clue

<p>I had my phone put in for repairs at festival telkom where I was assured that the process would take 21 working days. This took place on The 7th of February 2017. 15 working days went by and I wasn't let know how far the process had gone to fixing my phone. I went into festival to get feedback and was told I had to call the insurance people myself because they didn't work with them. I was taken from pillar to post with telkom insurance provider Tirisano. I get a call on the 23rd of March 2017 to say I I should come pick up my phone. The phone went in with a screen protector and the SIM card tray, it came back with these items missing. I'm being told it has to be booked back in. Telkom festival mall agents plus manager are completely amiss. They have told me I have buy the screen protector again because they don't deal with what insurance people do. How do you offer a product to customers and still want them to run their own operation. I am completely dissatisfied with every function at Telkom</p>