Telkom has no client services, no help, no communication

Unfortunately i had to click one star as they do not even deserve half a star.

I did an online upgrade on 21 July, 2 for one deal, 2 Oppo A54S phones, one Black and one Blue, the Black one was supposed to be for my sons 13 Birthday this coming Monday, 15 August.

I received my delivery on 26 July, just to find out only the Blue oppo and a new simcard was in it, Telkom does not seem to have customer care agents, as the only nr i could phone regarding this problem was for their sales team, and all they can do is to escelate the issue and then wait 72 hours, for nothing..... I finally received an email from Telkom saying they will have to collect the device that was sent to me, as an error occurred on the system when my order was placed, you wont believe it, that same evening a courier company came to collect it, so since the 2nd of August till yesterday 11 August the order on the system has not yet been canceled so that a new one can be made for the correct products, no one has contacted me, no feedback, nothing, Monday is my son's birthday, abd i have nothing.