Telkom has no after sales service!

I have a 2 year landline/data contract with Telkom who charge me interest if I pay my subscription a day late. The line that I have from them packed up three weeks ago and although they daily promise that they are coming to sort it out, nothing has happened yet. We need the phone and internet line as my wife works from home. I have had to take out an extra Vodacom contract to carry on in the meantime.<br> I would like to know from Telkom if they are going to credit me for the time that the phone and internet lines are off as this is breach of contract - I pay but they do not supply!