Telkom has messed with the wrong one!

I got another call from Telkom today and the consultant told me that I am legally obligated to pay a cancelation fee after I have been told constantly that I don't not have to pay. The cancelation fee is R1000+. As a person in South Africa I cannot afford to pay. I did not budget for this.The Consultant further went on to say to me if I don't pay, I will be handed over to the legal department and I will be blacklisted. Is this fear South Africa? I was told I did not have to pay for the cancelation fee from multiple consultants. Now the last one says sorry but you are supposed to pay. Who's fault is it that I have received the wrong information? After everything that telkom has put me through, I still have to get blacklisted on top of it. They haven't even rep**** to my first complaint on Hello Peter. Do they care about customer service? I hope they know that I have a really good lawyer, and I will not be taking this laying down!