1 reviews | Active since Jul 2011
Telkom has me strangled
In December of last year I canceled my account with Telkom. After this I kept receiving invoices, I queried with a number of staff members and sent over 20 emails.
It turned Telkom associated my account with the incorrect person, because they sent me a copy of someone else's ID and their cancellation request for a service I do not own. I confirmed this is not me and realising their mistake they quickly admitted they were wrong and it would be canceled with all remaining charges nullified.
Since then I have received further invoices even after receiving 2 cancellation confirmations and now I have been handed over to their lawyers. This has now negatively affected my credit record. How am I supposed to get out of this?
I have proof of all of this!
Good Day
This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible.
We do apologize for the inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Good Day
This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible.
We do apologize for the inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
