Telkom has lowest levels of service

This is the 6th month i've been trying to move my ADSL line since i moved house, all 5 occasion i've logged it online no one has called. Call centre only answers after 20 mins and when they do they cut the call. The online request to move option no longer works and gives error page. the only way to contact telkom is via live chat, but that channel is completely useless unless you want to ask about something that's on your statement. if its not there like, when is my contract ending, forget it, you must call sales, sales???? really ffs? I've paid for a product that i haven't been able to use for 6 months surely this is in breach of TCF or at least good morals.