Telkom Has Left Us Without Internet for Almost a Month While Still Billing Us!!!!!

We moved house almost a month ago and Telkom has left us without internet ever since.

I have been paying my Telkom bills this entire time while receiving no working service. On top of that, I have had to spend hundreds of rands on airtime and data just to keep working from a hotspot, because no one at Telkom seems able to resolve the issue.

The router was installed, but no D-Link box was installed, which means the service still does not work. Despite this, my order was marked as closed, even though it was absolutely not closed or resolved. I then had to reopen it because the issue was very clearly still ongoing.

Every time I speak to someone, I am told something different. One agent says one thing. Another agent says another. I keep getting passed between departments, but no one takes ownership and no one gives me a real solution.

I work from home and rely on internet access to earn an income. Being left without service for almost a month, while still being billed, is unacceptable.

I need Telkom to urgently send the correct technician, install whatever equipment is missing, activate the service properly, and credit my account for the period where I have been paying for a service I have not received.

This has been exhausting, expensive, and completely unacceptable. I am at my wit’s end and need this resolved immediately.