Telkom has inconvenienced me and messed up my life!!

I took up a contract at the Telkom Mobile Kiosk Boulder in Midrand on the 11th of January 2023. I stated to the sales agent Regolotswe that I would like to retain my old Telkom and continue with it in my new contract. She stated that it is possible and she will ensure that the package of my contract will be load on to my old number. I followed up with her countless time and my issue was not resolved. A month later she sent me to a Telkom store stating that they are just a Kiosk and she can not resolve my issue.

I then went to a Telkom store at West Gate Mall on a Saturday, I was advised to go to the store during the week because such issues are resolved during the week. I then went to the Telkom store in Mall of Africa were I was directed back to the Telkom Kiosk in Midrand because the issue I had can only be sorted by the agent which did the contract with me.

As it stands now the original number that I requested to retain is no longer working it changed to a number that I do not even know. I am stuck with the number which came with the contract and I lost my original number. I am being inconvenienced so much because all my relatives and colleagues use that number. People can not get hold of me because of me taking up a contract with Telkom, am not sure if there were any recruiters trying to get hold of me not.