Telkom has gone to the dogs

I have received **** service from Telkom. My account went into arrears for the first time and I went to the store to correct it and make payment via pep stores, I did this because of the 10 day window and was told that it would be debited on the 7th and it was not. I continued not having service for an entire month and was debited on the 25 November, it is now the 01 December and I have made numerous calls to have my service reinstated, and no agent was able to assist me, they either keep quite when I ask them for assistance or hang up on me.

On my 3rd call since this issue began I called in and told the agent to change my debit order date to the 05th the idiot goes and changes it to the 05th of December, knowing full well that payment has been debited for the month of October and November already, he changes it to the 05 December, yet the next payment would be due only on the 05 January 2023.

Over and above that, Telkom charges me for services that I have not even used since my line was suspended in October and the unprofessional call Centre agents do not know why my bill for December reflects an amount over the monthly contract fee

This kind of service from Telkom is pathetic, unprofessional and they have no sense of customer centricity at both store level and call Centre. It is disappointing to go through such stupidity from people who were suppose to assist a customer with their account.

I would never reccomed Telkom and it's shoddy, unprofessional service to anyone as it is a nightmare when it comes to query resolution and their staff really let's down their brand.

If anyone from their management is to call me to apologies and sort out this matter, I would suggest it be done at 18h30 as I work and would not be able to take calls during working hours due to the nature of my work.