Telkom has given me a Product I haven't bought

I bought uncapped 2mbps many years ago where I pay monthly R200.88 I check My Telkom Usage Tracking Tool, I have been put on Softcap 20GB which is the product I have not bought. Telkom Technical Support refuses to give Customer Service this weekend by changing my Internet back to Uncapped 2mbps. I have to wait until Monday which is not acceptable. I am really fedup with this.