Telkom has fix an issue in 9 day

My phone and Internet was discounted because of short payment, as we have never received a bill in over a year,upon payment of the account the line and Internet still did not work. I contact Telkom on the 20th October and was informed that the line was not linking up. I phoned everyday and was told the same story and that a technician needs to have a look at the exchange box. I escalate the matter on the 28th October, 8 days after the incident and still today nothing has been done. I contact the call centre but had no joy, this to after been put on hold for 4 minutes, and after hearing some disturbing conversation happening between colleges regarding customers and how one customer was kept on hold for 14 minute and they all thought that was hysterical. I am trying to run my business and am having no joy with telkom. There lack of interest in fixing the problem. All this time I must pay for a service that I am not able to use. This matter needs to be sorted out by tomorrow